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Details
Serve Them Right provides user-friendly advice on how to develop excellent customer-care skills within a multicultural workforce, leaving the customer not only satisfied, but also enthused. It focuses on practical issues that affect all service-oriented organizations – whether it is a small or multinational enterprise – demonstrating a typical customer care campaign and providing guidance on how to set benchmarks that everyone in customer service can achieve.
Additional Information
Author Name | Kate Dickens |
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ISBN | 978 1 86063 083 5 |
Extent | 168 |
Height | 220 |
Width | 150 |
Weight | 0.3200 |
Format | Softback |
Rights | Worldwide |